The beauty of tailored support is that the answer to this question is really up to you. What the support involves will depend on what you need and the best way for us to achieve that together. To give you a bit of an idea - our time together might include any combination of:

Depending on your location and systems we can be pretty flexible with how we can work together. This could include catching up online (via Teams or Zoom) or, if you're located in Perth, in person. 

This really depends on the project. I'm definitely open to travel, but given the nature of my work, it could make projects (especially those that have breaks between any required face-to-face contact) that much more tricky (not to mention time and money consuming). That being said, if you're located outside of the Perth Metro area and would really like me to work with you in person, please get in touch.

The best way is to book a connect call with me and chat! They're free - both monetarily and obligatory - and will help us both determine if we're the right fit. And if we're not, I just might be able to point you in the right direction. 

I'm a quality and compliance specialist who works in health and human services. So, if you're wanting help with compliance in the mining sector, or to help you change a flat tyre - I'm not your girl.

Here are some other things I tend to steer clear of when working with providers and recommend they seek alternative support for:

The best way to start the ball rolling is to either book an obligation free a connect call with me or to email me at hello@qualityhq.com.au and let me know what your goals are.

From there we can learn more about each other, find out if we're a good match, and make plans for our next steps. 

Audits are often hair-pulling, sleep depriving, corner-rocking events... but, they don't have to be.

We can support you to prepare (and master) your next compliance audit - regardless of where you are in the process, how long you have, how much you understand, or what your gaps are.

And, if this audit feels like a panic-fueled sprint to the finish line, we can also help you create systems that mean you can glide into your next audit with confidence. 

Your policies and procedures are not only the foundation of your quality structure, but also one that often keeps people up at night.

We can support you with all aspects of policy and procedure management – from developing meaningful documents (that will actually get read), to how to manage, implement, review, and ensure they align with your guiding legislation, your culture, and your unique approach to service delivery.

And, if you're wondering if we provide "done for you policy manuals"...

The short answer is no - and that’s on purpose.  

We believe in quality that fits. Not one-size-fits-all, copy-paste documents that sound nothing like your organisation (and leave auditors scratching their heads).

Instead, we’ll show you how to review what you do have, identify what’s missing, and create compliant documentation that guides your workforce - without starting from scratch or second-guessing every sentence. We can guide you on what good looks like and how to structure what matters most.

Because at the end of the day, policies and procedures aren’t just paperwork - they’re part of your culture. And we’re here to help you build that, not just tick a box.

If you don’t know, you don’t know. If you need some fresh eyes on your processes, practices or systems (and a report covering all the findings and recommendations), or even audit tool templates, resources, and guides, then you're in the right place. We can also help provide internal auditing training to your workers so you can manage your internal audit schedule in-house and embed a system that keeps your organisation on top of auditing across all your departments, teams, or programs. 

Quality isn’t just a set and forget task – it’s a living breathing beast. We can support you to develop a clear quality framework, translate quality into service delivery, inspire quality through positive leadership, and engage workers in quality practices. 

The biggest risk to your organisation could result from a lack of understanding of risk management (and how to make it meaningful). If your risk management strategy or systems needs a review, tweak, or complete overhaul we can support you through the entire process - from learning to create risk registers that guide your practice, to risk assessing, successful mitigation, and identifying your organisations’ risk appetite.

From reporting incidents, to ensuring the right mitigation strategies and systems are in place – we'll not only provide the insight into the skills, processes, and systems required, but also inspire engagement in the process – highlighting incident management as a function of care. 

The feedback you receive is golden! Yep, even the negative stuff (possibly especially the negative stuff). But are you collecting, collating, and using this valuable information in a way that not only ticks all the compliance boxes, but also gives you the ability to improve, grow, and reflect on your practices? From managing feedback and building effective systems, to analysing your feedback data like a pro – we’ve got you covered. 

You know all that great stuff your organisation is doing? What are you doing with it? Support with your Continuous improvement practices could help to arm you and your team with the knowledge to implement accessible systems, streamlined practices, and understand the importance of recording all the improvements you identify, assess, and implement. 

Could the state of your organisation’s document management system be mistaken for digital hoarding? If your organisation is missing the skills or the structure required to enable easy document navigation, eliminate duplication, implement consistent version control, and reduce records-management-induced hair-pulling then you should absolutely get in touch to discuss how we can help.

Sometimes surprises are inevitable – but regardless of whether or not change is planned or sprung on you like surprise birthday party – having the skills and support to manage change effectively will make all the difference in the outcome. From planning, engaging, communicating, and implementing to managing change fatigue, expectations, and overwhelm – we can support you and your team through the entire change process. 

Without proper investigation you could find yourself chasing the wrong culprit – unnecessarily spending time, energy and money, or trying to fix something that was never the real cause in the first place. Or, worse still, ending up with more incidents because the right strategies weren’t put in place. Engage us to undertake third-party investigations into your incidents or feedback so you can ensure you're focusing your resolutions in the right direction. And if you think your team could do with a boost in their investigation skills - we can provide training in how to identify and get the right offender under control by learning essential investigation techniques. 

From undertaking process mapping for just one of your practices to taking on an entire client experience mapping exercise – we can work with you to visualise every step, identify inconsistencies, duplications, double-handling, or misalignment with requirements, standards, or your organisation’s unique culture. 

Quality intersects with so many areas of service delivery. We can help you review, implement, or update your practices or even provide workshops to support skill-building, understanding and implementation. Quality in practice includes things like: