Go from passing your audits to mastering them!
Everything you never knew you needed to confidently blitz your NDIS certification or mid-term audit - with less stress, more support, and zero urge to throw your laptop out a window.
Let's be honest...
Preparing for an NDIS audit can feel a bit like assembling flat-pack furniture with no instructions, three missing screws, and a bus-load of in-laws arriving in an hour.
Whether it's your first audit or you’ve been through the process before (and lived to tell the tale), this program is built to make the whole thing a lot easier - and a lot less stressful.
It’s the audit hero you didn’t know existed - until now.
Here's a peek at what's inside:
The Mastering NDIS Audits Program includes:
- More than 80 time-saving resources: templates, tools, videos, guides, posters and more
- Step-by-step support through every stage of the audit process (even the parts no one talks about)
- Professional advice from a quality and compliance specialist with over 160 audits under her belt (and still smiling)
- An exclusive online community where you can ask questions, share wins, and connect with your audit support crew
- Access to all updates and new additions for the length of your subscription
- Peace of mind that you’re on the right track - without spending thousands on a consultant
"The program brought a breath of fresh air to our entire audit experience. The resources are thoughtfully designed, easy to implement, and actually make sense in the real world of service delivery. It’s not just about meeting standards; it’s about improving how you work, and feeling confident while doing it."
Amelia Krumholectski
Found in Friendship Care Services
Why Now is the Right Time
(Regardless of whether your audit feels miles or minutes away)
Whether your audit is 12 months off or 12 weeks away, the best time to start was yesterday. The second-best time? Right now.
Don't forget: there are only 18 months between your certification and mid-term audits. That might sound like a lifetime - until you’re juggling improvement plans, onboarding new workers, and getting bogged down in business-as-usual.
Starting now gives you:
- Breathing room to actually plan, not panic
- Time to embed change - not just rush to tick boxes
- A better experience for your team, your participants, and yes… your auditors
- The ability to actually learn from the process, rather than white-knuckle it
And if your audit is just around the corner? This program still has your back. You can jump into the phase you need most, use the done-for-you tools, and lean on the community for focused, no-fluff support.
This isn’t about being “perfectly prepared.” It’s about prioritising the actions that will make all the difference come audit day.
Let’s break down the 8 phases of Audit Mastery we'll cover...
1. Early Planning
Planning doesn't have to mean pain. We’ll help you map out your audit success using the Audit Master Plan template plus bonus resources and tools to:
- Choose and engage your auditor (without the guesswork)
- Identify your key stakeholders (and engage with them)
- Introduce the Core Modules to your workforce with visual resources
2. Pre-Audit Review
This is where we find out what’s working - and what may have been quietly falling under the radar. You’ll learn how to:
- Complete your self-assessment confidently
- Create a standout self-assessment submission using our interactive template
- Spot documentation gaps using our customisable internal audit tools
- Use the document mapping tool to link everything to the Standards (spoiler: auditors love this)
3. Implementing Change
So, you’ve found some gaps - now what? This section is your crash course in change without the chaos. We’ll cover:
- Planning and prioritising improvements
- Communicating clearly with teams (and anyone else who needs to be kept in the loop)
- Managing expectations and avoiding change fatigue
4. Engaging Participants
Participants aren’t just included - they’re central to audit success. This phase includes:
- Templates for announcement letters and opt-out registers
- Tips for choosing your audit sample
- A short, easy-to-understand video about the audit process you can share with participants
5. Prepping the Workforce
Your team already does amazing work - now it’s about helping them showcase it. You’ll get:
- Tools to reduce audit-related stress and support worker understanding
- Info about worker screening requirements
- Audit mythbusters, stress-busters, and key dates posters to boost team engagement and confidence
6. Mastering Stage 1
Stage 1 is your desktop documentation review - and we’re going to make it a breeze. This phase helps you:
- Pull together and present your evidence clearly
- Safeguard privacy and confidentiality like a pro
- Know what to expect (and what not to panic about)
7. Mastering Stage 2
Onsite audit got you scrambling? No need for caffeine-fuelled panic. This phase helps you:
- Plan a seamless Stage 2 with our Audit Planning Tool
- Share key info with auditors using the Auditor Welcome Pack (yes, we even help you share your local café tips, wi-fi access, and parking info with your audit team)
8. Wrapping Up
The audit might be done, but your work isn’t. This final section supports you to:
- Respond to findings (with a Corrective Action Plan template)
- Plan improvements that stick
- Run effective team debriefs
- Actually celebrate - because you’ve earned it
And before you start...
...you won't find yourself thrown in the deep end. We've got you covered with an intro and support section that includes welcome videos, how-tos, and support for navigating the program. Log in, take a breath, and we'll get you set up properly.
About our exclusive inclusive community
This isn’t just a solo mission with a stack of templates and a “good luck” message. When you join the Mastering NDIS Audits Program, you also get access to the Mastering NDIS Audits online community designed to make sure you never have to wade through the murky waters of audit prep alone. It’s part brains trust, part cheer squad, and part safe space to ask all your “is this a dumb question?” questions (spoiler: it’s not).
Inside the community, you can:
- Ask questions and get real answers from a quality specialist
- Learn from others who are walking a similar path (without the overwhelm)
- Share wins, get unstuck, and laugh off the occasional compliance meltdown
- Access extra support and clarification without having to find your own personal consultant
It’s like having a compliance consultant in your back pocket - but without the price-tag. And because we know quality thrives in connection (not isolation), this space is built to be inclusive, respectful, and genuinely helpful. No ego, no jargon. Just solid support and practical advice when you need it most.
Join Mastering NDIS Audits Today
Because with the right tools, advice and support, you don't need to battle audits alone
Program Subscription
Get 12 months' access to the Mastering NDIS Audits Program, the dedicated online community, and all additions or updates made during the life of your subscription for less than $32 a week!
All the Program content and our inclusive community are accessible immediately, meaning you can get started on your audit mastery today.
Get the time-saving resources, info packed tips, and professional and peer support you need to make your next audit a huge success!
*check the FAQ section below for more information
$1626 AUD
ex GST per year
ANNUAL SUBSCRIPTION
Evidence Vault Bundle
Bundle this amazing program with a subscription to our Evidence Vault for the NDIS Practice Standards Core Modules - your ongoing compliance companion.
You get everything in the Mastering NDIS Audits Program, PLUS:
- An annual subscription to our comprehensive, online guide including over 1200 examples of evidence to showcase your compliance with the Core Modules of the Standards. It's the perfect companion to support your audit success.
*check the FAQ section below for more information
$2355 AUD
ex GST per year
ANNUAL SUBSCRIPTION
It's the ultimate audit mastery package!
The process
Broken down into the 8 key phases to guide you through the audit prep and beyond
The content
80+ practical resources —videos, templates, posters, registers, guides
The access
12-month subscription (including updates and new content)
The support
Inclusive online community offering both professional and peer support
Program Only
$1626 AUD
ex GST
ANNUAL SUBSCRIPTION
Evidence Vault Bundle
$2355 AUD
ex GST
ANNUAL SUBSCRIPTION
Mastering NDIS Audits Program - FAQs
Who is the Program for (and not for)?
If you're an NDIS provider who needs to maintain (or gain) their registration by completing certification and/or midterm audits then this program is made for you!
Whether you're just registering and this is your first ever audit, or you've got a couple of audits under your belt already, this program offers you everything you need to save time, energy, and stress, and give you a connected community to support you through your audit from end to end.
If your organisation only needs to undergo a verification audit to maintain your registration, this program will likely include more than you need to succeed. Feel free to get in touch to see how we can support you better with your verification audit. Click here to email us
How long do I have access to the program for?
The program is provided on an annual subscription. You will maintain access to the program for as long as you maintain your subscription.
Access includes all the videos and written resources included in the program, as well as access to our dedicated online community.
This grants you a limited license to use all the included resources within your organisation, to support your audit process.
You will also have instant access to any updates, or additions made to the program at no extra charge for the time you maintain your subscription.
You can also cancel your subscription at anytime through your account, or by emailing us. You will continue to have access to your program contents and the community until the end of your current pay cycle.
How do I access the program?
Quality HQ offers our online programs through our own, secure web-platform. Once you've purchased the program, you will be emailed with instructions on how to access, navigate, and get the most out of your program. All you need is a device (PC or mobile) and a secure internet connection to access the program contents.
All downloadable resources are provided in one of the following formats:
- PDF (.pdf)
- Microsoft Word document (.docx)
- Microsoft Excel spreadsheet (.xls)
- Canva template (does not require a Canva paid subscription to access all features)
When can I access the program?
Your access is activated within minutes of your payment being processed. Just keep an eye on your inbox for your program access instructions and get ready to dive in.
Be sure to add hello@qualityhq.com.au to your safe senders list to make sure you don't miss out on any important information or updates.
What does the online community include?
The Mastering NDIS Audits exclusive online community is an interactive online space to share your questions, challenges, and triumphs with the Quality HQ team and other providers mastering their audits too.
With it's searchable (ever-growing) content, and the ability to ask questions and connect with (and support) other providers, there's nothing else quite like it.
It offers a safe and supportive place to get even more support from quality professionals and peers.
Does the program include policies and procedures?
The short answer? No - and that’s on purpose.
The Mastering NDIS Audits Program doesn’t come with pre-written policies and procedures because we believe in quality that fits. Not one-size-fits-all, copy-paste documents that sound nothing like your organisation (and leave auditors scratching their heads).
Instead, we’ll show you how to review what you do have, identify what’s missing, and confidently map your documentation to the NDIS Practice Standards - without starting from scratch or second-guessing every sentence.
Already got solid documents? Great—this program will help you make sure they’re audit-ready.
Still building them? We’ll guide you on what good looks like and how to structure what matters most.
Because at the end of the day, policies and procedures aren’t just paperwork - they’re part of your culture. And we’re here to help you build that, not just tick a box.
Do you offer refunds?
Due to the nature of our programs, we don’t offer automatic or blanket refunds (like “full refund within 30 days”).
But - we do want you to feel good about your purchase. If you’re not happy for any reason, get in touch within 14 days and let’s have a chat. We’re always open to working something out.
What if I have more questions about the program?
If you have any other questions about the program, please don't hesitate to contact us via email at hello@qualityhq.com.au and we'll get back to you as soon as possible.
Or, if you're unsure if the program is right for you and you'd like to chat more about what's included, book a free 30 minute connect call and let's chat: BOOK HERE
Evidence Vault - FAQs
Tell me more about what's included in the Evidence Vault for the Core Modules
Well, there’s nothing quite like it. This isn’t just a list of checkboxes - it’s a comprehensive, ever-evolving online portal that helps you pinpoint the evidence and knowledge you need to showcase your compliance with the NDIS Practice Standards, Core Modules.
It includes:
- 12 months' access to the NDIS Core Modules Evidence Vault
- Over 1200 evidence examples covering all 4 Core Modules of the NDIS Practice Standards for you to apply to your organisation's unique services, culture, and practices
- Examples for every outcome of the Core Modules including guiding documents, working documents, written evidence, environmental evidence, systems, and training
- Knowledge questions for your managers and teams to test their understanding of the Standards
- Reflective questions for your quality team and leaders to consider how current practice could be improved to better showcase your compliance as well as support positive outcomes for your participants
- Limited license to use the content within your NDIS Provider organisation to support your alignment with the NDIS Practice Standards
- Access to all updates and additions, for the length of your subscription, at no extra cost
How do I access the vault?
Our evidence vault is accessed through our secure, online program delivery platform. Once you've purchased access to the evidence vault bundle, you will be emailed with instructions on how to access, navigate, and get the most out of its contents. All you need is a device (PC or mobile) and a secure internet connection to access the program contents.
Have more questions about the Evidence Vault?
If you have any other questions about the Evidence Vault, please don't hesitate to contact us via email at hello@qualityhq.com.au and we'll get back to you as soon as possible.
Program Only
$1626 AUD
ex GST
ANNUAL SUBSCRIPTION
Evidence Vault Bundle
$2355 AUD
ex GST
ANNUAL SUBSCRIPTION
